Refund policy

Refunds and Returns Policy:

Items can be returned within 30 days of purchase for a Store Credit only. Store Credit is valid for 6 months from date of issue and can be used on our entire product range excluding Gift Cards.

  • Items can be returned within 30 days of purchase for a Store Credit only.
  • For hygiene reasons, we are unable to accept returns for jewellery and headwear, including earrings, necklaces, belts.
  • Products in our Sale Clearance category cannot be returned unless faulty
  • Gift Cards cannot be returned

You are eligible for a refund on items purchased from EMMI FASHION under the following conditions:

  • is significantly different from the sample or description
  • the item is faulty, and the fault or defect was not disclosed before the purchase. Emmi Fashion reserves the right to request proof that the fault was not caused by the customer.
  • is unsafe

To qualify for a refund, you must return the item within 30 days of purchase date, provide proof of purchase, such as the original receipt or bank statement, ensure items are in original condition and packaging, i.e. unworn, unwashed, unaltered and with all tags/buttons attached. Failure to return the item promptly forfeits your right to a refund but allows for an exchange.

If entitled to a refund, you may opt for an exchange or receive a gift card instead.

To initiate a return, items can be sent by post to our online store or returned in person to any Emmi Fashion store within Australia within 30 days of delivery.

Original postage costs and return postage costs will not be reimbursed unless the item(s) are faulty or incorrect, in which case postage will be covered by EMMI FASHION. Please contact customer service to arrange prepaid postage.

We recommend using registered or traceable postal services for returns, as the responsibility for returned parcels lies with the purchaser until received by EMMI FASHION.

Once we receive your return, we allow up to 7 business days to review. Where we agree to a return, you will receive a confirmation email once your Account Credit or Refund has been processed.

Shipping Fees will not be refunded unless we are at fault.

Change of Mind Policy - Online Purchase Only

EMMI FASHION is not obligated to issue refunds for changes of mind, item(s) can be returned within 30 days of purchase for a Store Credit only. Shipping Fees will not be refunded.

What happens if I return an item purchased using Buy Now, Pay Later?

If you checked-out using Buy Now, Pay Later you will be Store Credited as per our returns policy.

For further information on returns, please contact us at emmifashion@hotmail.com and we’ll be happy to help.